Ordering

Create a list to get a total

1) For your information, list all items (on paper) you'd like to purchase or

2) Print out an order form to send with a check.

3) Total up the cost of all items.

4) Add 5.3% sales tax if you live in Virginia.

6) Send that list or order form to me with a check or pay the total with a credit card or Paypal. Please send me an email indicating the items you'd like to purchase. Make sure you include a phone # and your email address. Thanks

Pay total with a Check

My preferred payment method is a check as it saves me the 3% credit card/paypal charge.

Send your Personal Check payable to
JAMES JONES INSTRUMENTS with an order form to:

James Jones Instruments
1384 Coltons Mill Rd
Bedford, VA 24523

Seasonal Orders:

My last date for shipping will be Dec 18th. Checks will be fine up until the end of November. After that, I recommend paying for orders with Paypal or a credit card to insure your order gets shipped on time. Thanks

Pay the Total by Credit Card or PayPal

Click on the Buy Now button above. If you are feeling generous, you can add 3% to your total to cover credit card or Paypal processing fees. Include the shipping charges and 5.3 % tax but only if you live in VA. Send me a separate email indicating the items you'd like to purchase.

Note: When entering the amount, don't include a $ sign. Click on Buy with Paypal. After that you can decide whether you want to pay with Paypal or your credit card. You will not get a confirmation email but will only be returned to my site once the transaction is complete. Thanks!

Terms

Orders are usually shipped within 48 hours unless I'm out of stock or I have to build it. For Christmas orders I can ship up until Dec 20.
Guaranteed replacement of defective or damaged merchandise. Please return stating the problem.
All instruments are guaranteed for 5 years againest defects of material or workmanship.
If for some reason you are not satisfied with your instrument you may return it. You have one week to make that decision. Shipping costs are still your responsibility though.
If you have questions please contact me.

Feedback/Reviews

Many of you actually send me emails with feedback on your experience with your purchased instrument, my website or whatever which I always appreciate. Please continue to do that but in addition I am now encouraging public reviews which helps my business grow and change. Just click the button at the bottom of any page to offer up a Google Review. Thanks!

Custom Orders

For ordering things that have to be built, send a minimum $200 deposit with a clear description of the options and items you desire. I'll contact you to confirm receipt of your deposit and to indicate how long it will be before completion. The balance will be due when your instrument is finished. I'll contact you via regular or e-mail when your instrument is ready.

International Orders

I am able to ship things overseas but you should be aware that it is somewhat expensive. The cost of shipping depends on the instrument and can range from $50 to $800. A zither would cost around $40 to ship while a bowed psaltery runs about $75. I'd be glad to give you a more accurate quote on the shipping; just send me your full address. I generally ship via USPS First Class International which is the least expensive. This method takes around a week to get there although they have size restrictions so for larger instruments I am forced to use UPS or FedEx which is faster but more expensive. Paying for instruments can be done using paypal or credit cards by clicking the above pay button. Your order must be paid for before shipment. If you need help on how best to pay for or ship an instrument contact me. I'm gaining experience as I am selling more instruments overseas.

International Duty

Be aware that most countries charge duty on instruments purchased in the United States; that includes Canada. You should investigate what percentage you will be libel for and factor that into the cost of the actual instrument.

Hammered Dulcimers:

More specific information on ordering hammered dulcimers can be found here.

Please send all orders to the address below. Thank you for choosing to purchase my hand crafted instruments.